Returns and Refunds Policy

P & S Harvey Appliance LLC | REFUND & RETURNS POLICY

1. Service Fees

• Diagnostic/service fees are non-refundable once service is completed.
  Once diagnostics are completed, we will contact customer with a quote that will include OEM parts, labor, & tax.
•  Customer can then accept or reject repair.  
• Accepted quote - parts will be ordered unless we have in stock | Parts received - customer will be contacted to schedule repair at customer’s earliest convenience or our earliest availability.

2. Used Appliances & Parts Terms & Conditions

• 30-Day Limited Labor Warranty

All used appliances include a 30-Day Limited Labor Warranty beginning on the date of delivery or pickup.

During this warranty period, P & S Harvey Appliance LLC will provide labor to repair mechanical failures resulting from defects in workmanship or parts installed by P & S Harvey Appliance LLC under normal residential use.

This warranty is limited to labor only unless otherwise stated in writing.

3. Reporting a Warranty Issue

If you experience any issue with your appliance, you must contact P & S Harvey Appliance LLC within 24 to 48 hours of discovering the problem.

Please discontinue use of the appliance if continued operation could cause additional damage.

Failure to notify us within this timeframe may affect warranty eligibility.

3. Warranty Service

All warranty repairs must be performed or authorized by P & S Harvey Appliance LLC.

Repairs performed by any other company or individual without our prior authorization will void this warranty.

P & S Harvey Appliance LLC reserves the right to inspect the appliance before determining warranty coverage.

4. Parts We Use

We proudly use OEM (Original Equipment Manufacturer) replacement parts whenever available.

In certain situations, we may install Supco replacement parts when OEM parts are unavailable or when they provide an approved, high-quality replacement solution.

All new and used parts are carefully inspected and tested prior to installation to ensure they are functional and free from damage.

5. Used Appliance Disclosure

All appliances sold are previously owned unless otherwise stated.

Used appliances may show normal cosmetic wear including, but not limited to:

* Minor scratches

* Small dents

* Paint wear

* Discoloration

* Other signs consistent with normal use

These cosmetic imperfections do not affect normal operation and are not covered under warranty.

6. Warranty Exclusions

This warranty does not cover failures or damage caused by:

* Improper installation

* Improper electrical, plumbing, gas, or venting connections

* Power surges or lightning

* Abuse, misuse, neglect, or accidents

* Commercial use unless specifically approved

* Unauthorized repairs or modifications

* Damage during customer transportation or moving

* Failure to properly maintain the appliance

* Cosmetic damage

* Normal wear items including shelves, drawers, handles, knobs, filters, or light bulbs

7. Customer Responsibilities

The customer agrees to:

* Provide proper electrical, water, gas, and ventilation connections.

* Use the appliance according to the manufacturer’s recommendations.

* Keep the appliance reasonably clean and maintained.

* Contact P & S Harvey Appliance LLC before attempting any repairs.

* Allow P & S Harvey Appliance LLC the opportunity to inspect and repair the appliance under warranty.

8. Transportation

If the customer transports the appliance, the customer assumes full responsibility for securing and transporting it safely.

Any damage occurring during transportation is not covered under warranty.

9. No Guarantee Against Future Failure

Every appliance is thoroughly inspected, tested, and confirmed to be operating properly prior to sale.

Because these are used appliances with mechanical and electrical components, unforeseen failures can occur after purchase. While we strive to provide dependable appliances, P & S Harvey Appliance LLC cannot guarantee that future component failures will not occur beyond the terms of this limited warranty.

10. Limitation of Liability

P & S Harvey Appliance LLC’s responsibility under this warranty is limited to repairing the appliance when it is the part that we replaced

to refurbish the appliance initially. When it is another issue with the appliance, it will be solely up to the customer to purchase the part once assessed by P & S Harvey Appliance Technicians.  The 30-day labor warranty will stand from date of purchase. 

We are not responsible for:

* Food loss

* Loss of income

* Property damage

* Water damage

* Spoiled food

* Lost time

* Hotel expenses

* Incidental or consequential damages

11. Non-Transferable Warranty

This warranty applies only to the original purchaser and is not transferable to another owner.

Customer Acknowledgement

By signing below, I acknowledge that:

* I have read and understand these Terms & Conditions.

* I understand this is a used appliance.

* I understand the appliance includes a 30-Day Limited Labor Warranty.

* I agree to contact P & S Harvey Appliance LLC within 24–48 hours of discovering any warranty-related issue.

* I understand that unauthorized repairs or misuse will void the warranty.

1.  Part Returns

We accept returns under the following conditions:

• Item must be returned within 30 days
• Item must be in the same condition as received
• Security stickers (if used) must be intact  

Non-Returnable Items:

• Installed or used parts
• Electrical components (if installed)
• Special order parts

3. Refund Process

• Refunds are issued after inspection of the returned item
• Shipping costs are non-refundable unless the item was defective or incorrect in eBay listing. Read condition description and listing description carefully. 

4. Shipping Damage

• All items should be inspected upon delivery
• If damaged in transit, customer must file a claim with the carrier (USPS, UPS, FedEx)
• We will assist with documentation if needed

5. Restocking Fee

• A restocking fee may apply to returned items (if applicable)

WEBSITE DISCLAIMER

The information provided on this website is for general informational purposes only. While P & S Harvey Appliance LLC strives to keep all information accurate and up to date, we make no guarantees regarding the completeness, accuracy, or availability of the information, products, services, or pricing displayed on this website.

Prices, promotions, inventory, service availability, and specifications are subject to change without notice.

Repair recommendations and estimates are based on the information available at the time of inspection. Additional parts, labor, or repairs may be required if further issues are discovered during the repair process.

Repairs performed at a customer’s request based solely on a customer-supplied diagnosis are not guaranteed to resolve the issue. Labor and parts installed at the customer’s request are non-refundable if additional problems are identified.

Used appliances are sold in accordance with the terms of our Limited Warranty. Warranty coverage, exclusions, and conditions are provided at the time of purchase.

Links to third-party websites are provided for your convenience only. P & S Harvey Appliance LLC is not responsible for the content, products, services, or privacy practices of third-party websites.

By using this website, you acknowledge and agree to the terms of this disclaimer.

P & S Harvey Appliance LLC

75 W Railroad Ave

Macclenny, FL 32063

Office: 904-259-7716

General Information

The information provided on HarveyAppliances.co is for general informational purposes only. While we strive for accuracy, we make no guarantees regarding completeness or reliability.

No Professional Guarantee

• Appliance repair outcomes may vary depending on equipment condition | parts discontinued 
• Advice or recommendations do not guarantee a specific result
• If a customer requests a specific repair or part replacement based on their own diagnosis and declines our diagnostic service, P & S Harvey Appliance LLC does not guarantee the repair will correct the problem. Labor and parts installed at the customer’s request are non-refundable. If additional issues are discovered, further diagnostics and repairs will be quoted separately.

Errors & Omissions

• We reserve the right to correct any errors in pricing, descriptions, or availability at any time without notice.